🎯 Enterprise SLA Levels
🥉 Standard
Pricing: Starting at €4,500 excl. VAT/year
Support:
- Response time: 4 to 48 hours depending on criticality
- Email support
- Fixes within 5 business days
- Access to the knowledge base
Ideal for: SMEs and organizations with autonomous technical teams and a motivated IT manager.
🥈 Premium
Pricing: Starting at €9,500 excl. VAT/year
Support:
- Response time: 2 to 24 hours depending on criticality
- Email support
- Fixes within 2 business days
- Priority requests
- Access to the knowledge base
Ideal for: Critical infrastructures, healthcare facilities
🥇 Platinum
Pricing: Starting at €15,000 excl. VAT/year
Support:
- Response time: 2 to 24 hours depending on criticality
- Ticket support
- Fixes within 2 business days
- Quarterly review sessions
- Priority requests
- Access to the knowledge base
- Influence on the roadmap
Ideal for: Large organizations, critical entities (NIS2), highly regulated environments
🔄 Open Source Migration → Enterprise
Are you already using the Open Source version and want to upgrade to Enterprise?
The process is simple:
- Audit of your current installation
- Contract proposal tailored to your needs
- Assisted migration with no service interruption
- Training for your teams
- Operational support from day one
Benefits:
- Your data and configurations are preserved
- No reinstallation required
📋 FAQ Pricing and Enterprise
What is the difference between Open Source and Enterprise?
The Open Source version is the complete, free software. The Enterprise version adds professional support with an SLA, training and support services, as well as additional modules.
How do I upgrade from Open Source to Enterprise?
It’s very simple: contact us for a quote, we’ll draw up a contract, and your existing installation will continue to run with added support. No technical migration is required.
Can I switch back to Open Source after using Enterprise?
Yes, there is no lock-in. You can cancel your Enterprise contract at any time and continue using the Open Source version. Your data and configurations remain intact.
What support is included in the Open Source version?
Community support via GitHub (Issues and Discussions). The community is active and responsive, but response times are not guaranteed.
What support is included in Enterprise?
Professional support with an SLA: guaranteed response time, email support, priority escalation, and hotfixes within the contractual timeframe.
Why are some features exclusive to Enterprise?
The BPMN 2.0 modeling and cartographer management features are advanced developments requiring significant support and maintenance. They are primarily aimed at large organizations with complex collaboration and business modeling needs. Funding through the Enterprise version allows for the continued development of the Open Source version for the entire community.
Do the prices include BPMN and mapper management features?
Yes, all Enterprise features (BPMN 2.0 and mapper management) are included in all SLA levels (Standard/Premium/Platinum). The difference lies in the level of support and assistance.
Can I purchase only the BPMN features without support?
No, the exclusive Enterprise features (BPMN and mapper management) are only available with an Enterprise support contract. This guarantees professional support for these advanced features.
Are there discounts for non-profit organizations?
Yes, we offer preferential rates for associations, foundations, and non-profit organizations. Contact us for a customized offer.
Can I get a trial of the Enterprise version?
Yes, we offer a 30-day trial period to evaluate the Enterprise version. Contact us to learn more.
🏢 Enterprise Customer References
Our Enterprise customers include:
- Healthcare Facilities: HDS-certified hospitals
- Public Sector: Government agencies and local authorities
- Large Enterprises: Multi-site international groups
- Critical Infrastructure: NIS2-certified entities
Customer references are confidential. Contact us to connect with our leading clients in your industry.
📞 Request a quote
Interested in Mercator Enterprise?
- Fill out the contact form
- Or send an email with:
Size of your organization
Your specific needs
Desired SLA level
Additional services
Response within 48 hours with a personalized proposal.